Remote team, EU Timezone

Jobs Summary is hiring a remote Customer Success Manager located in European Time Zone, bilingual Spanish & English, which will evaluate how customers utilize our products and services and identify areas for improvement to maximize retention. Reporting to the Head of Customer Success.

Responsibilities of the role:

  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Required Skills and Experience:

  • Previous experience working with CRMs and or Marketing platforms.
  • Bilingual Spanish and English.
  • Highly organized.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Salary and Benefits:

  • Rewarding career within a remote culture company.
  • Competitive remuneration, benefits and bonus packages.
  • Profit from working with a talented team of serial entrepreneurs and very talented colleagues.
  • Focused on the people who are part of the company and their quality of life.
  • Goal-oriented and Flexible.
  • Innovative and in continuous evolution.
  • Integrated by responsible and proactive people.

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